When you trust Energy Smart Lighting Australia with your personal information, we know you expect us to protect it and keep it safe.
We won’t let you down.
We respect your privacy and are absolutely committed to handling your personal information in accordance with the Privacy Act 1988 (the “Act”).
This document briefly explains the main ways we protect your privacy and how we comply with the National Privacy Principles (NPP).
It also describes the types of personal information we may collect from you.
Your personal information will not collected if you only browse this website.
We and/or our third party service providers may collect your personal information:
The information collected may include your name, mailing or residential address, telephone number, email address and other transaction and registration details.
If you choose not to provide us with your personal information, we may not be able to provide the information, goods or the service you may require, or to fulfill one or more other purposes of collection of your personal information.
We do not collect or store your credit card or banking details as all online payments are handled by Paypal.
Please check the www.paypal.com.au website for details of their privacy policies and security measures.
You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the purposes for which it was collected or for a related or ancillary purpose such as;
Our third party service providers are organisations that include those that may assist us with research, mail and delivery, security, professional advisory, banking, payment processing or technology services. Where we engage third party service providers to perform services for us those third parties may be required to handle your personal information. Under these circumstances those third parties must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. Access to your personal information is limited to those who specifically need it to conduct their responsibilities.
So that we can better tailor our information and services to your needs, we use technology known as “cookies” to collect statistical information on website activity, such as the number of people using our website and how they navigate through it. You can find more information about this technology by visiting the Google Analytics website (www.google.com).
So that we can better tailor information and products to your needs, when we send you email messages, we may use technology to identify you so that we can know when you have opened the email or clicked on a particular link in the email.
When you ring us, we may also monitor and/or record telephone calls for the purposes of staff training and to verify statements made during the phone call. Any voicemails recorded on our 1800 number will also be kept for follow-up and action by our services personnel and providing you with any requested feedback or service.
Energy Smart Lighting Australia may contain links to websites which are owned or operated by other parties. We cannot guarantee the policies and procedures of any other websites that may be linked from our website. They may or may not meet the same privacy standards we set for ourselves. So, you should take care to understand and evaluate their particular privacy standards and procedures, as needed.
If you are in any way concerned with the way your personal information has been handled, please do not hesitate to contact us either via email firstname.lastname@example.org or by calling us on 1800 889 486