Frequently Asked Questions

Our Customer Service team are here to help. So if there is anything that is not listed or clear in this selection of answers to the questions most frequently asked of us, please do not hesitate email us via or simply call us on 1800 889 486.
Frequently Asked Questions
Where should I start when looking for the right LED product to replace my existing standard and halogen bulbs?

With LED you should expect to save 80% or more on your energy use without compromising on your light intensity or quality.

With this in mind the first thing to do is to look at the Wattage of your existing bulbs and find the LED equivalent from our range that has Wattage value that is 80% less than of your existing bulbs.

As an example – if you currently use a 60W bulb, you should look at the equivalent LED bulb (shape, fitting, colour temperature etc) in our range that has around a 10W value.

Within each LED product description there is a data sheet that will state the ‘Standard Bulb Wattage

Equivalent’ to make life easier for you.

From there, you look at all the other specifications that will help you make the right choice.

If in doubt, do not hesitate to ask for our help via

How can I determine the savings I can expect to get by replacing my current lights bulbs with LED light bulbs?

The best way to do this is by looking at your current annual running costs using the following simple equation

Annual $ Cost = Wattage (as a % of 1000 Watts or a KW) x Hours of use per day x cents per KWH that you currently pay for electricity.

So, if you take a 60w bulb that you currently use in your lamps around the home your annual running costs for say 20 such bulbs would be;

60W/1000 x 5 (hours p/day) x 7 (days p/week) x 52 (weeks per year) x $0.27 (per KWH) x 20 (bulbs) = $589.68

Now we replace this with an equivalent quality LED bulb and apply the same equation;

10W/1000 x 5 (hours p/day) x 7 (days p/week) x 52 (weeks per year) x $0.27 (per KWH) x 20 (bulbs) = $98.28

By changing to the LED equivalent, you will save a whopping $491.40 or 83% per year on the lighting component of your electricity bill.

How can I measure the Return On My Investment (ROI) or Payback period bearing in mind an LED bulb will cost me more than a standard bulb?

Simply take the $ cost of the LED bulb and subtract the $ cost of your normal bulb and then divide this by the savings to get your payback period in years.

You can currently buy our Philips 10W LED bulb for $15.95 and a standard 60W bulb will cost you approx. $2.25.

So your total incremental cost of buying the 20 x LED bulb is $13.70 x 20 = $274

So your total payback period is $274 / $491.50 = 0.55 or 6 months.

So after all of 6 months, you will be able to enjoy the full savings generated by switching to LED and know that the Philips 10W LED bulb will last for a minimum of 15,000 hours or using our example over 8 years.

Bearing in mind that a standard bulb has a rated lifespan of around all of 2000 hours the savings are actually even greater because you have to replace your standard bulbs at least once a year.

Why do you regularly make mention of ‘quality’ LED products? Aren’t all LED products the same?

The simple answer is NO.

As with any new technology the market place has been swamped with ‘cheap’ LED lights from what we would call ‘no name brands’ that have unfortunately failed to live up to the expectations of the purchaser in terms of the quality of light produced, the material quality of the actual product, the reliability and/or life span of the product. In many cases these products have not been certified for sale in Australia or manufactured according to the globally recognised PAS (Publicly Available Standards) of the IEC (International Electrotechnical Commission).

All products sold by Energy Smart Lighting Australia have been certified for sale in Australia and have been manufactured to the IEC’s PAS standards.

Will quality LED really last as long as stated in the product descriptions?


Quality LEDs are not only manufactured to the highest standards using high quality materials, but they have proven to have very low failure rates due to their reliability.

Quality LED bulbs or lamps are very robust and will not easily break in the manner that standard incandescent, halogen or fluorescent lamps will if dropped. This makes them particular easy to transport.

With the rated lifetime stated in our product descriptions, the bulb will not simply stop working once reached, but simply gradually start to fade until such time it cannot deliver the light output that you would want.

So how does the rated lifetime of a quality LED lamp compare to what I am using right now?

Lighting manufacturers have rated lifetimes across their product ranges that will concur with the following;

  • With a standard incandescent bulb, you can expect to get up to 2,000 hours of life.
  • With a Halogen you can expect to get up to 4,000 hours of life.
  • With a Compact Fluorescent (CFL) you can expect to get up to 10,000 hours of life.
  • With a Fluorescent tube lamp you can expect to get up to 20,000 hours of life.
  • With quality LED lamps you can get between 35,000 to well in excess of 50,000 hours of life.

So with whatever bulbs/ lamps, you may be currently using, it is easy to see why a quality LED equivalent will last you so much longer and of course, save you the hassle of repeat purchases and replacements.

My Compact Fluorescent (CFL) and Fluorescent lamps take a while to warm up to achieve their full lighting capacity. Do LED lights do the same?

No. LED will light up to their maximum capacity instantly. LED lights will not flicker and are unaffected by being turned on or off regularly.

What is ‘Colour Temperature’?

A term to describe the colour appearance of a light source, measured in degrees Kelvin (K). Warm light sources are round 2000k - 3000k. Cool light sources are typically 4500k, 6500k or more.

What does ‘retrofit’ mean?

Retrofit is a term that is applied to bulbs (lamps) that can be installed into existing light fixtures (luminaires) without the need to alter or replace any part of the fixture.

Can I pick up my order from your warehouse?

Unfortunately no. We are strictly an on-line business, which enables us to pass on the substantial savings that would otherwise be absorbed in running a traditional ‘bricks & mortar’ business, on to our valued customers.

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